Services

Who are the e-globalPDF.mx services aimed at?

Companies dedicated to foreign trade operations that require the services of the SAT One-Stop Shop. (Ex.: Customs Agencies, Logistics Companies, Forwarding Agents, Importer and Exporter Clients, etc.)

What is VUCEM?

A comprehensive service platform and a solution that allows users to send information electronically, just once through a web page, to carry out the procedures of the different non-tariff regulations and restrictions of foreign trade prior to Customs Clearance, guarantees transparency, simplifies and enhances foreign trade operations, and facilitates their logistics.

What is an e-document?

It is an electronic document used to carry out administrative procedures and management digitally. E-documents can be invoices, declarations, permits or other documents that are used to carry out procedures through the one-stop shop platform. E-documents must meet certain requirements and standards to be valid and usable on the One-Stop Shop platform.

What are the requirements for a document to be transmitted to VUCEM?

  • The maximum size of the file to be attached will be 3 MB
  • Only PDF type files (not containing forms, passwords, compressed files, embedded OLE objects or java script code)
  • In 8-bit grayscale.
  • In 300 DPI resolution
  • No blank pages

What is the difference between Service 1 and Service 2?

Service 1 only converts the document to comply with VUCEM specifications.
The user downloads the converted PDF.

Service 2, in addition to converting the document to VUCEM specifications, makes the request for the e-document. The user downloads the converted PDF, the e-document and the acknowledgment of the e-document.

What is required to automatically request the e-document of a PDF from Vucem?

  • Digital Seal Certificate (CSD) for VUCEM
  • Login and Password for the VUCEM Web Service

Advantages

How does using this application benefit me?

It facilitates the process of requesting an e-document, allowing the user to use their time on other, more productive tasks in the customs operation.

How long does it take to convert a PDF to VUCEM specifications?

On average, 1 minute.

What options are there to convert a large number of PDF documents?

Work is being done to offer FTP and/or Web Services options to automate the delivery and reception of content between the user's application and the e-globalPDF.mx application.

What types of files can be converted to VUCEM specifications?

At the moment, only PDF files are converted.
Other types of documents will soon be able to be converted.

Accountants

How does payment for credits purchased in advance work?

  • The user makes payments to add to his balance on e-globalPDF.mx.
  • The price of each of the processed services is deducted from the balance.
  • There are two services, each with different prices.
  • When the balance is exhausted, it will be necessary to make another payment to increase the balance and continue requesting services.

When signing up, am I required to make monthly payments?

No. It is only necessary to maintain a balance to be able to request services. The amount of the payment made to pay your balance can be used without time limit and according to the volume of the services requested.

Are the credits exclusive for each of the two types of services?

No. The price of service 1 or service 2 is deducted from the available balance in the account, depending on the user's request.

In my company we have several offices, how do we proceed to hire?

It is recommended to create as many users as necessary to maintain a balance per user.
Sharing access credentials between several people could generate problems due to concurrent requests.

How do I proceed to generate invoices for my payments?

You can request the generation of the electronic invoice for tax purposes at the time of making the payment. The invoice will be sent to the user's email the next business day after confirming receipt of payment.

General

How can I learn more before signing up?

Videos are available that demonstrate how the application works. You can also schedule an appointment for a virtual demonstration with one of our sales executives.
You can also send a message using the contact form on the site, to answer your questions via email.

What are the technical requirements for using e-globalPDF.mx?

Computer with internet access and the browser of your choice.